Dear MINI Enthusiasts
After being closed to the public for workshop related work for the last few weeks, Lohen has been putting in measures to ensure we can safely serve our customers when in the building. From today, Lohen is opening it's workshop facilities again for customers who want to book in for servicing, repairs or performance modifications. When visiting Lohen please abide by the following conditions:
UPON ARRIVAL - Please ring the doorbell and step back outside so a member of staff can safely open the door and let you in.
SOCIAL DISTACING - Lohen is only accepting customers by appointment only. Only one customer will be allowed within Lohen at any given time. Please ensure you maintain a 2-metre distance with our staff at all times.
WAITING AREA - In line with HSE recommendations reading materials and all non-essential items have been removed. Surfaces will be cleaned twice daily.
NO REFRESHMENTS - In line with HSE recommendations refreshments have been removed so please bring something with you.
CAR CLEANING - Please provide your car in a clean state. Lohen will disinfect contact surfaces upon receipt and return of the MINI.
PAYMENTS - wherever possible please use contactless payments - bank transfer is ideal but we will maintain card processing facilities.
PLEASE NOTE - We are still running on a limited number of staff members. All website orders will be processed as usual, but there may be a delay to our usual service. Response times may also be affected during this time but we will respond to all messages.