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Terms & Conditions |
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| Quick find Delivery Charges are based on weight (kgs) so you never have to pay more than you should. The Online shop calculates this for you. Charges are the same when ordering online, by email or over the phone and include VAT. Delivery is on a next working day before 7pm or before 1pm service (if in stock) and includes insurance cover. See our main section below for more details. |
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International Orders If you would like to order from abroad we do have services to cater for your needs. We regularly supply to international customers from around the world. To place an order from overseas you can either call us or email us with what you would like to order and if you could include your address details we will be able to quote a delivery cost and expected time of delivery. If you're ordering from one of the following countries the online shop will now automatically calculate the shipping cost, making ordering from overseas even easier: Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Greece, Ireland, Italy, Luxembourg, Malta, Netherlands, Northern Ireland, Norway, Poland, Portugal, Spain, Sweden, Switzerland. |
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| UK Next Day (Before 7pm) Upto 0.5 kgs - £4.00 Upto 2 kgs - £8.00 More than 2kgs - £12.00 |
Please note: Our shipping prices are based on estimates and can occasionally be subject to change. Lohen reserves the right to contact you with a shipping amendment if necessary. |
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| Purchasing Terms & Conditions Stock - We endeavour to hold most items in stock. When an order is placed online, but the item is out of stock, we will contact you within 24 hours information regarding lead times during normal working times, or as soon as possible in the event of national holiday, or our attendance at shows. If you would like to check availability of an item before you order please contact us. Prices - The prices shown are the prices you pay, they include VAT but exclude delivery. Delivery is outlined below and in the quick find above. To Order - To place an order using the online store, click the above Online Store button, select your products and click the checkout button. Our payment service will then process your order. Alternatively call us on 01785 859999 (Open 9am - 5.30pm, Monday to Friday) and speak to one of our team members who will be able to assist you in any enquiries or orders you may have. We can also accept emails at sales @ lohen.co.uk. Orders received after 2pm will be processed the next working day. Payment Methods - Payment can be made by Credit/Debit Card. We also accept cleared cheques and BACS (Internet Banking) please call us for more details. Refund Policy - Refunds are available within 7 days after delivery for products that are unused and are in original packaging. Special order goods are non-refundable. Products that are damaged in transit to or from the customer can be refunded up to 14 days after the product has been delivered. Products returned to us in imperfect, non-resalable condition will not qualify for refund. Products that are faulty due to manufacturing process are refundable under the manufacturers' warranty for a limited time specified in the manufacturer's terms and conditions. These do not apply if the product has been fitted incorrectly or mis-used, motorsport use could further reduce the manufacturer's warranty. If an order is cancelled or refunded the buyer is responsible for the return of the goods to such address as directed by the supplier and is at the consumer's sole expense. This does not affect your statutory rights. Delivery - All mainland UK deliveries are sent out using a Next Working Day courier service via UPS with the exception of some Northern postcodes - please contact for details. Delivery charges are set out above in the quick find section. The weights are automated and the estimate for delivery will be clearly shown when processing your order through the online shop. These prices will also be the same when ordering over the phone or by email. These prices are based on deliveries to mainland UK. Please call us or email us for international shipping prices as on occasion the final shipping cost may differ on unusually-shaped items - we reserve the right to contact you in the event of a shipping estimate being incorrect. All orders placed after 2pm will be processed and sent out on the next working day. Upon receiving a parcel, we strongly encourage you to check the goods before signing for in perfect condition. If you have signed for a parcel in perfect condition, but goods inside are damaged, we cannot accept liability for damaged parts. Checking the state of parts remains the customer's responsibility: damaged parcels must be marked when accepting delivery. Exporting of Goods - Export restrictions do not apply on our products. Taxes may however apply for exporting products to some countries. Please call for details. Security - Our online shop uses a secure server to protect the details you give us when ordering online. Privacy - We are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. We use your personal information for payment, billing, delivery and email update messages (if you choose to receive these messages). We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. We follow strict security procedures in the storage and disclosure of information that you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser and is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings. In order to process credit/debit card transactions, the bank or card processing agency may require us to verify your personal details you have given us. If you have any questions please contact us. General Terms & Conditions Fitting - If you require fitting for any of our products this is available, please call us to discuss your requirements before you order online. Most of our products have a flat rate fitting charge so when we quote a fitting price this is the maximum we would charge, for more information on this please call as some products are exempt. For any major project you have in mind we can discuss this with you also. For more information on our services see our services section above. Performance figures - This regards all performance packages and performance figures that may be shown else where on this website. All figures are estimations, decided by testing, previous figures and experience. In places the figures shown are results of a rolling road session. Even though the figures may be based on a rolling road figure, all figures should be considered as rough guides. This is because figures vary from one rolling road to another and also from one car to another so are not reliable sources; they are only useful for comparison tests whereby a session is done before and after modifications on the same rolling road and on the same day (due to humidity and air temperature). Disclaimer - Due to the nature of car and engine tuning we are not responsible for any damage caused to car/person by such modifications, misuse, racing and/or incorrect fitting of products by the customer (i.e. not fitted by Lohen). Our work does not carry a warranty, either stated or implied. Individual parts are subject to manufacturers warranty, and are treated on an individual basis. Copyright - All written material, product descriptions, Lohen product photos and the Lohen logo are all copyright of Lohen Limited. Use without permission will result in legal action. Our Details - Lohen Ltd, Unit 11 Raleigh Hall, Eccleshall, Staffordshire, ST21 6JL, UK. Registered in England, UK with Companies House. Company number - 5163677 |
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