Terms & Conditions

Please note: ALL PRICES SHOWN ON THIS WEBSITE INCLUDE VAT.

Quick find

Delivery

Charges are based on weight (kgs) so that you never have to pay more than you should. The Online shop automates this for you. Charges are the same when ordering online, by email or over the phone. Prices include VAT. Delivery is on a next working day before 5pm or before 12pm service (if in stock) and includes insurance cover. See our main section below for more details.

International Orders

If you would like to order from abroad we do have services to cater for your needs. We regularly supply to international customers from around the world. To place an order you can call us or email us with what you would like to order and if you could include your address details we will be able to quote a delivery cost and expected time of delivery. Unfortunately we do not offer international ordering from our Online shop as delivery costs vary too greatly.

Next Day (Before 5pm)
Upto 0.5 kgs - £7.80
Upto 2 kgs - £9.80
More than 2kgs - £12.80

Next Day (Before 12pm)
Upto 0.5 kgs - £11.80
Upto 2 kgs - £13.80
More than 2kgs - £16.80

Copyright - All written material, product descriptions, Lohen product photos and the Lohen logo are all copyright of Lohen Limited.

Prices - The prices shown are the prices you pay, they include VAT but exclude delivery. Delivery is outlined below and in the quick find above.

To Order - To place an order using the online store, click the above Online Store button, select your products and click the checkout button. Our payment service will then process your order. Alternatively call us on 01785 859999 (Open 9am - 6pm, Monday to Friday) and speak to one of our team members who will be able to assist you in any enquiries or orders you may have. We can also accept emails at sales@lohen.co.uk

Payment Methods - Payment can be made by Credit/Debit Card. We also accept cheques and BACS (Internet Banking) please call us for more details.

Delivery - All mainland UK deliveries are sent out using a Next Working Day courier service. Delivery charges are set out above in the quick find section. The weights are automated and the price for delivery will be clearly shown when processing your order through the online shop. These prices will also be the same when ordering over the phone or by email. These prices are based on deliveries to mainland UK. Please call us or email us for international shipping prices. All orders placed after 2pm will be processed and sent out on the next working day.

Refund Policy - Refunds are available within 7 days after delivery for products that are unused and are in original packaging. Special order goods are non-refundable. Products that are damaged in transit to or from the customer can be refunded upto 14 days after the product has been delivered. Products that are faulty due to manufacturing process are refundable under the manufacturers' warranty for a limited time specified in the manufacturer's terms and conditions. These do not apply if the product has been fitted incorrectly or mis-used, motorsport use could further reduce the manufacturer's warranty. If an order is cancelled or refunded the buyer is responsible for the return of the goods to such address as directed by the supplier and is at the consumers sole expense. This does not affect your statutory rights.

Exporting of Goods - Export restrictions do not apply on our products. Taxes may however apply for exporting products to some countries. Please call for details.

Fitting - If you require fitting for any of our products this is available, please call us to discuss your requirements before you order online. Most of our products have a flat rate fitting charge so when we quote a fitting price this is the maximum we would charge, for more information on this please call as some products are exempt. For any major project you have in mind we can discuss this with you also. For more information on our services see our services section above.

Stock - We endeavour to hold most items in stock. When an order is placed online if the item isn't in stock we will contact you with 24 hours with this information and when we are likely to have the item in stock again. If you would like to check availability of an item before you order you can contact us by phone or email.

Security - Our online shop uses a secure server to protect the details you give us when ordering online.

Privacy - We are committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. We use your personal information for payment, billing, delivery and email update messages (if you choose to receive these messages). We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We use a technology called "cookies" as part of a normal business procedure to track patterns of behaviour of visitors to our site. A cookie is an element of data that our Website sends to your browser which is then stored on your system. You can set your browser to prevent this happening. Any information collected in this way can be used to identify you unless you change your browser settings. In order to process credit/debit card transactions, the bank or card processing agency may require us to verify your personal details you have given us. If you have any questions please contact us.

Performance figures - This regards all performance packages and performance figures that may be shown else where on this website. All figures are estimations, decided by testing, previous figures and experience. In places the figures shown are results of a rolling road session. Even though the figures may be based on a rolling road figure, all figures should be considered as rough guides. This is because figures vary from one rolling road to another and also from one car to another so are not reliable sources; they are only useful for comparison tests whereby a session is done before and after modifications on the same rolling road and on the same day (due to humidity and air temperature).

Disclaimer - Due to the nature of car and engine tuning we are not responsible for any damage caused to car/person by such modifications, misuse, racing and/or incorrect fitting of products by the customer (i.e. not fitted by ourselves or James Watt Automotive).

Our Details - Lohen Ltd. registered in England, UK with Companies House. Company number - 5163677